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FAQ
Find answers to common questions about our products, services, and policies.
Shipping & Delivery
Shipping is free on every order, to every country, with no minimum spend.
Most orders arrive within 7 to 10 days of being placed. As soon as your order ships, we email you a tracking number so you can follow it.
Yes. We ship worldwide, and shipping is free to every country. If you have a question about import rules in your country, contact us before you order and we’ll help.
Yes. When your order ships, we send a tracking number to the email address you used at checkout. If you can’t find it, check your spam folder or get in touch.
We’re sorry when that happens. Contact us with your order number and a photo of the item. We’ll send a replacement or give you a full refund, and you won’t pay anything to send it back.
Returns & Refunds
We offer free returns within 30 days of delivery on eligible items. If a pack isn’t right for you, you can return it for a full refund or exchange it.
Items must be unused and in the same condition you received them, and you’ll need your order number as proof of purchase. If you’re not sure whether your item qualifies, ask us first.
Send us a message with your order number and the item you want to return. We reply within one business day with your free return instructions.
We do. Return shipping is free for eligible items returned within 30 days of delivery, and always free if your item arrived damaged or we sent the wrong product.
Once your return arrives back with us, please allow 3 to 5 business days for the refund to be issued to your original payment method. Your bank may take a few extra days to show it.
Yes. Contact us with your order number and the color or size you’d like instead, and we’ll arrange the exchange.
Orders & Payment
Choose a pack, select the color or size you want, and click “Add to Cart”. When you’re ready, go to checkout, enter your shipping details, choose how to pay and confirm your order. You’ll receive an order confirmation email shortly after.
No, you can check out as a guest. Creating an account saves your details for next time and lets you see your order history.
We process orders quickly so they ship fast. If you need to change or cancel an order, contact us as soon as possible. Once an order has shipped it can’t be changed, but eligible items can still be returned free within 30 days of delivery.
The payment options available for your order are shown at checkout. Every payment is made over a secure, encrypted connection.
Yes. Our whole site, including checkout, runs over an encrypted HTTPS (SSL) connection.
You’ll see a message at checkout and can try again or choose another payment method. Check that your card details and billing address are correct. If it keeps failing, contact us and we’ll help.
Discounts & Choosing a Pack
Yes. New customers get 15% off their first order with code WELCOME15. Enter it in the coupon field in your cart or at checkout.
Start with how long you’ll be out. For stand sits and day hunts, a day pack of roughly 20 to 35 liters is usually enough. For overnight and multi-day trips, look at packs of about 50 liters and up, ideally with a hip belt or frame. Saddle hunters should look for a slim pack that hangs flat against the tree, and bowhunters for a pack with a bow holder. Browse our saddle, bow and waterproof hunting backpacks, or ask us for a recommendation.
A water-resistant pack sheds rain and dew, but water can get in through zippers and seams in heavy rain. A roll-top waterproof pack seals the main compartment and is the better choice for boats, marshes and steady rain. Check each product description for details, and for extra protection add a pack rain cover.
If a product is in stock, you’ll see an “Add to Cart” button on its page. If a color or size is out of stock, it will be marked as unavailable when you select it.
Yes. Click “Add to wishlist” on any product to save it for later.